Disaster Recovery and Troubleshooting
General Principles of Troubleshooting
Solution Guidelines
Troubleshooting skills can be benefited by observing the following common solution guidelines:
- Be patient: Computer problems require a methodical approach to solve.
- Familiarize yourself with the involved hardware and software: Identify what hardware and software are installed.
- Limit changes: change only one item at a time and test the solution.
- Confirm recent changes: Systems and components that have recently changed are the most likely suspects.
- Attempt to isolate the problem: The solution can be discovered faster by isolating the problem areafrom other parts of the computer.
- Identify past problem areas: Items that failes in the past are likely to fail again.
- Try the easy and quick fix first: This approach avoids stalling the troubleshooting process while the problem is being reviewed in depth.
- Focus on the main problem area: Many systems used in Windows 7 tie in to each other and can impact each other.
- Profile the failure: The problem may be critical to the health of the computer, but it may not be a major issue if it rarely occurs.
- Log problems and attempted solutions: The cause of a problem may be very subtle and difficult to detect.
- Learn from mistakes: Review the success or failures of troubleshooting efforts to better understand successful and failed solutions.
- Ask for help: Failing to ask others for help can delay the development of a solution.
- Experiment: If attempted solutions are not working, then it may be possible to reveal a problem system by placing new stressors on it.