Disaster Recovery and Troubleshooting
The Process of Troubleshooting Startup
Startup Troubleshooting After the Starting Windows Logo Appears
If your computer displays the graphical Starting Windows logo before failing, the Windows kernel was successfully loaded. Most likely, the startup failure is caused by a faulty driver or service.
Identify and disable the failing software feature to allow Windows to start successfully. After Windows starts, you can perform further troubleshooting to resolve the problem with the feature if necessary. If the startup problem occurs immediately after updating or installing a startup application, try troubleshooting the startup application.